Buyer Protection

Buyer Protection

When you shop on GamerMart, every purchase is backed by our buyer protection policy. We hold seller earnings in escrow until you confirm that the delivery matches what was advertised, giving you full control over the transaction.

What Is Covered

Our buyer protection applies to every order placed on GamerMart. You are covered when:

• The item is not as described — The listing promised a specific account level, item, or currency amount and what you received does not match.
• Delivery is incomplete — The seller delivered only part of what was included in the listing.
• Credentials do not work — You received account credentials that are invalid, already changed, or otherwise inaccessible.
• The seller fails to deliver — The seller does not provide the goods within a reasonable timeframe after purchase.
• The account or item is recovered — The seller reclaims the account or reverses the delivery after the transaction.

The Dispute Process

If something goes wrong with your order, here is how the dispute process works:

1. Open a dispute — On the order page, use the dispute button to flag the issue. Provide a clear description of what went wrong and include any supporting evidence such as screenshots.
2. Admin review — A member of our team will review the dispute, examining the order details, delivery records, and communication between both parties.
3. Resolution — Based on the evidence, the admin will either approve a refund or close the dispute. Both the buyer and seller are notified of the outcome.

We aim to resolve all disputes as quickly as possible. The more detail and evidence you provide when opening a dispute, the faster we can reach a fair resolution.

Refund Policy

• Refunds are issued to your GamerMart balance. When a dispute is resolved in your favor, the purchase amount is credited back to your platform balance.
• Refunds are not returned to your card. Because purchases are made from your balance, refunds go back to that same balance. You can use the refunded amount on any future purchase.
• Partial refunds may be issued at admin discretion if only part of the delivery was problematic.
• Timeframe — Refunds are applied as soon as the admin resolves the dispute in your favor. There is no additional processing delay.

What Is NOT Covered

Buyer protection does not apply in the following situations:

• Confirmed orders — Once you confirm that the delivery is correct and the order reaches Success status, the transaction is finalized. Review your delivery carefully before confirming.
• Buyer negligence — If you share your account credentials with a third party or fail to secure an account after delivery, resulting losses are not covered.
• External agreements — Any deals made outside the GamerMart platform, including through personal messages or other websites, are not protected.
• Chargebacks — Filing a chargeback with your bank instead of using the dispute system may result in your GamerMart account being suspended.
• Policy violations — Orders involving goods that violate our terms of service are not eligible for protection.

How to Open a Dispute

1. Go to your Orders page and select the order in question.
2. Click the Dispute button on the order page.
3. Describe the problem clearly — what you expected, what you received, and how they differ.
4. Attach screenshots or other evidence that supports your case.
5. Submit the dispute and wait for our admin team to review it.

You can continue to communicate with the seller through the order chat while the dispute is under review. In many cases, the seller may be able to resolve the issue directly.

Contact Support

If you have questions about an order or need help with the dispute process, reach out to our support team. We are here to make sure every transaction on GamerMart is fair and secure.

• Use the live chat on the order page to communicate with the seller first.
• If the issue cannot be resolved between buyer and seller, open a formal dispute through the order page.
• For general questions, contact us at [email protected].